Shipping
Every work by Le Scameur is something special and is packaged with corresponding care. Shipping takes place from Switzerland and is prepared so that the artwork arrives as safely as possible.
Delivery Area
We deliver to Switzerland as well as to the countries that can be selected during the ordering process in the online shop.
If your desired delivery country is not available, feel free to contact us via the Correspondence page.
Delivery Time
Since most of our works are originals and one-of-a-kind pieces, each order is individually prepared for shipping.
The estimated delivery time depends on the destination country and the shipping method. Once your order has been shipped, you will receive – where available – a shipping confirmation with the corresponding information.
For deliveries abroad, delivery times may be extended due to customs clearance or other circumstances beyond our control.
Shipping Costs
Shipping costs are shown to you before completing your order and depend in particular on the size and weight of the work as well as on the destination country.
For deliveries outside Switzerland, additional customs duties, import taxes, or fees may apply. Such costs are, unless stated otherwise, to be borne by the recipient.
Frame
Unless expressly stated otherwise in the respective product description, artworks are delivered unframed.
Returns
Should a work not be right for you after all, you may return it within 14 days of receipt, provided it is in its original and unaltered condition.
Please handle the work with care during this time and pack it for return shipping at least as securely as you received it.
How Returns Work
Please contact us before returning an item via our Correspondence page or by email at atelierlescameur@gmail.com.
Please let us know your order number and which work you would like to return. We will then inform you of the next steps.
Please do not send artworks back without contacting us beforehand.
Return Shipping Costs
The costs for a voluntary return are borne by the customer.
If an incorrect or damaged product was delivered, or if there is an error for which we are responsible, we will cover the corresponding return shipping costs.
Refund
Once the return has arrived and been inspected by us, we will refund the corresponding purchase price via the payment method originally used.
The original shipping costs as well as any customs, import, or other fees will not be refunded, to the extent permitted by law.
Damaged Delivery
Should a work arrive damaged, please contact us as soon as possible after receiving the delivery at atelierlescameur@gmail.com.
Please send us photos of the damaged work as well as the packaging so that we can review the case and find a solution together.
Exceptions to Returns
Excluded from voluntary returns are, in particular, works that have been individually made, personalized, or altered at the customer's explicit request, such as commissioned works.
Mandatory statutory warranty and consumer rights remain unaffected.
« We hope the work stays with you. If not, at least you now know our return policy. »